Anyone else ever lost something truly valuable by way of shipping or mail? It's a helpless process, mostly. When something disappears in the orbit of mail delivery, it's frustrating and almost always ends without resolution.
Now imagine losing one of the most valuable possessions of your life -- and losing it while trying to deliver it to your father. And losing it because you were asked to re-send the item due to a flaw in the packaging.
That's what happened to Russ Smith last week. And he took to Twitter to criticize FedEx for botching the delivery of his 2013 national championship jersey.
The company apparently lost the jersey. Rather: it unknowingly discarded it due to a cracked glass frame that the company opted not to continue shipping.
Disaster situation for Smith, who let his disappointment and anger be known.
I want to personally thank Fed Ex for deliberately throwing away my National Championship Jersey & compensating it by saying "Sorry".— Russ Smith (@Russdiculous_2) May 9, 2014
Thanks Fed Ex I trusted you with all my hard work and effort I put into that jersey only for you to throw it away.— Russ Smith (@Russdiculous_2) May 10, 2014
Words really can't explain how upset I am. Billion dollar company, they throw away something I worked hard in & they only say "sorry".— Russ Smith (@Russdiculous_2) May 10, 2014
Like I said life isn't fair. Sometimes people n major corporations take for granted how much the little things mean and only say "sorry".— Russ Smith (@Russdiculous_2) May 10, 2014
The frame cracked when it got to my dad, then because of the cracked $600 frame we asked to send it back. Then they said the will only ...— Russ Smith (@Russdiculous_2) May 10, 2014
Accept the cracked frame with the jersey/merchandise inside the frame. So we comply only for them to throw my jersey away and say "sorry".— Russ Smith (@Russdiculous_2) May 10, 2014
@FedEx you are incredible. I am getting on a flight from Vegas to Louisville to graduate tomorrow & you guys have ruined that for me.— Russ Smith (@Russdiculous_2) May 10, 2014
@FedEx There will be plenty of problems if I don't have my jersey. Same stains, same rips, same odor, same everything. Can't duplicate that.— Russ Smith (@Russdiculous_2) May 10, 2014
The jersey -- tucked under a frame -- safely got to Smith's father's place in Brooklyn, N.Y., last week. But the frame was cracked. Per the Louisville Courier-Journal, "A FedEx representative said the box was discarded for safety reasons because of the broken frame and no one checked to see that the jersey was inside."
It made for a bittersweet weekend, as Smith walked for his graduation on Saturday at U of L. He sent along this picture on Instagram. Lifelong dream achieved, but lifelong article of achievement from his playing career could be gone forever.