Blog Entry

Heat sell out season tickets, fire sales staff

Posted on: July 30, 2010 6:20 pm
Edited on: July 30, 2010 6:39 pm
 
Posted by Royce Young

Typically, if you do your job really, really well, you get a promotion. Or you get a raise. Or at the very least, you get to keep your job.

But that didn't happen in Miami as the Heat fired its season ticket sales staff after the team sold out of season tickets. Ouch.

In a statement, the team confirmed the terminations Friday afternoon, saying that with an "exhausted'' inventory of season-tickets "we no longer require a season ticket sales team to sell tickets.''

Stephen Weber, vice president of sales, delivered the news to about 30 ticket sales people Friday morning, according to the story from the Miami Herald. Currently, the team's waiting list has more than 6,000 names on it. It's pretty evident that at this point, the Heat can sell tickets without even trying.

"They let us go because there was really nothing left to do anymore,'' a fired staffer told the Herald.

The statement also said: "While the decision to release part of our sales force was a difficult one, we greatly appreciate their contributions to the company. We have also hired a placement service to assist those individuals find new employment. Should any season tickets become available, they will be handled through our season ticket deposit program. We thank those employees for their time with the company and wish them success in their future endeavors.''

Obviously this seems like a major low blow. But as the staffer said, what were they really going to do? I wonder what places like Green Bay do with waiting lists that long. Still, firing a group of 30 after a job well done, has a funny taste to it. Or actually, is just downright mean.

Evidently, the Heat aren't worried about retaining the new season ticket holders. I guess LeBron, Wade and Bosh are supposed to take care of that.

Comments

Since: Apr 1, 2007
Posted on: July 30, 2010 11:55 pm
 

Heat sell out season tickets, fire sales staff

So, if staff does its job so well that it meets team objectives 100%, then staff members lose their jobs?  Interesting...  Suppose we apply that standard to the on-court staff, the players.  Once the NBA champiionship is won, will all the players be let go?  Of course, LJ might not mind that.  I think he has another team waiting for him (and on him) in Vegas.




Since: Apr 1, 2007
Posted on: July 30, 2010 11:55 pm
 

Heat sell out season tickets, fire sales staff

So, if staff does its job so well that it meets team objectives 100%, then staff members lose their jobs?  Interesting...  Suppose we apply that standard to the on-court staff, the players.  Once the NBA champiionship is won, will all the players be let go?  Of course, LJ might not mind that.  I think he has another team waiting for him (and on him) in Vegas.




Since: Mar 8, 2007
Posted on: July 30, 2010 11:35 pm
 

What a load of hooey...

...from a few Miami Heat fanatics.

I don't have anything against the Heat, or their lottery win in signing James & Bosh.  Like several Miami fanatics pointed out, it's just a roster; they haven't won a game yet. If they roll through the league, racking up 75 wins or more on their way to the trophy, then bitch all you like. Then they will be the Yankees of the NBA.

That isn't the point here.

The point is that the Heat organization treated 30 employees like dirt.  And don't wave that "replacement agency" cr@p at me. The reality is that here in these United States of America, in the year of our Lord 2010, there are CURRENTLY more than five unemployed people fighting for every ONE listed job opening.
No replacement firm is gonna be of much use when they will be lucky to find jobs for 6 out of 30... with the odds stating that they will be unlikely to obtain a position that pays what they earned for their former NBA employer.

Does the Heat organiztaion owe them something special?  Hell no.  But they DO owe them common courtesy, and a "thank you" for a job well done.

When I was hired for a 9 month contract a few years back, it turned out that a few months into said contract someone (me) discovered how to accomplish our stated task much more efficiently... and thereby insured that we were done with our job 3 months early. Did the company terminate us?  Well of course they did, there was no work left to do.  But they also gave as a significant bonus: 30% of our total contract, as a way of saying "Thank you!" for a job we did well.

I don't give a rats behind that the Heat let go (fired) people who no longer had any job to perform. But they could/should have given them a VERY nice bonus, since if they can spend tens of millions in search of an NBA title, they shouldn't begrudge their own employees some tens of thousands in thank-yous.

'Nuff said.




Since: May 31, 2007
Posted on: July 30, 2010 11:28 pm
 

Heat fire sales staff, were they just hired?

I find this disgusting if these are staff members who worked hard in seasons past to either create or maintain season ticket holder orders.  Some of them may have been hard working individuals who did their best to maintain a loyal fan base in a Football crazed state.  The least the Heat organization could have done was place them in other departments, scale back their hours while they outplaced them or came up with a creative solution along the marketing / pr lines.  Sad, just plain sad.  We've made our money, so peace out??



Since: Jun 22, 2008
Posted on: July 30, 2010 11:03 pm
 

Heat sell out season tickets, fire sales staff

The point you complainers clearly missed is that I thought it was kind of thankless by the Heat. The point you clearly missed is that it wasn't thankless by the Heat, since they hired a replacement agency to help them find new jobs.



and now that it sells itself, the men and women who sold it when it wasn't so hot are now all expendable.
This is true in general for virtually every product that has ever existed, sorry you don't understand microeconomics.


What kind of company move is that?  I wouldn't do it to my guys. Instead you would pay your guys to do nothing?  What business are you in again?


Unfortunately, I found out what happens when you stick up for Average Joe. No, you found out what happens when you make ill-informed posts and accuse people who point out the flaws in your posts of being illiterate.



Since: Feb 24, 2008
Posted on: July 30, 2010 10:56 pm
 

Well ...

... that's capitalism.



Since: Mar 30, 2010
Posted on: July 30, 2010 10:49 pm
 

C'mon, get real

As a former season ticket holder in Sacramento, I'll say this: A sales person was NEVER needed to talk me into the purchase when I had a team that was interesting to watch... and I was a season holder BEFORE the Weber,Williams,Divac era. In fact, the idea that the staff actually had to sweat any sales after the Big 3's little collusion to mesh up in Miami is just plain ludicrous. Two points to keep in mind: Sales, in any business, is a fluid job always on the precipice of unemployment, and if your employers product sells itself, then one had better adjust quickly to make himself worthy of a job transfer within the organization.  If there is ANYONE out there that has EVER bought a season ticket package for ANY sport at ANY level, for the sole reason that the sales person did a great job of selling you on it, please respond he ASAP... I've got some land in Arizona with a great view, and a cute little Bridge near Brooklyn you might be interested in.



Since: Aug 25, 2006
Posted on: July 30, 2010 10:49 pm
 

Heat sell out season tickets, fire sales staff

The bitterness directed at Miami is bordering on ludicrous at this point. A standard business decision is made and suddenly Lebron James is an even bigger scum bag? The job of the sales staff is to recruit buyers for their season ticket packages. The tickets are sold. The job therefore no longer exists. And if anyone here actually ever worked a sales job they would understand most, if not all, of their earnings came from commissions. There are no more commissions to be made. They wouldn't see a dime for someone reupping their tickets next year and there are no future tickets to sell with a large waiting list.

Someone brought up the point that Pat Riley and other members of the executive staff took pay cuts to limit the staff cuts they made a couple of years ago. The post gets ignored so that everyone can moan about Lebron sticking it to Cleveland again. Everyone outside of Ohio should let it go. It happened. Miami is a contender now. Deal with it. 



Since: May 19, 2007
Posted on: July 30, 2010 10:40 pm
 

Heat sell out season tickets, fire sales staff

Ah, Rockety, you're right, we're all small, small people who were graced by your knowledge. You were "stick[ing] up for Average Joe", while we were defending a team that makes millions of dollars, cause we're all big fatcats who like to pick on random posters...

Yet, despite your attempt to make yourself sound righteous, you say this:

Bitter Miami fans can read?  That's a surprise.  Bigger deal.
You stay classy, big man. Jeez...


YourLastRide
Since: Jul 30, 2010
Posted on: July 30, 2010 10:14 pm
This comment has been removed.

Post Deleted by Administrator



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