Blog Entry

Heat issue instructions for late-arriving fans

Posted on: November 13, 2010 10:31 pm
Edited on: August 14, 2011 8:44 pm
The Miami Heat have printed up a poster with instructions for late-arriving fans. Posted by Ben Golliverheat-stroke
The Miami Heat, who had lost two consecutive home games entering Sunday night, have launched a multimedia, multichannel initiative to encourage and instruct its fans on how and when to cheer. Seriously.   The team created this flyer with instructions for its fans. The flyer, headlined with the campaign's slogan "Fan up, Miami!" instructs Heat fans to watch the entire basketball game and cheer. It reads...
    It's time to Fan Up, Miami!!
Fan Up... means being in your seat for tipoff... and staying there until the final buzzer. Fan Up... means standing up and making some noise for your Miami HEAT. Fan Up... means there is nothing fashionable about showing up fashionably late... it's just late. Fan Up... means the early bird gets the goodies. Fan Up... means "why would you want to miss one second of what's gonna go down with this team?" Fan Up... means that everywhere you go, everyone will know... that you are a Miami HEAT fan! The team also launched a video component to the effort, enlisting Heat fans and team cheerleaders to spread the gospel that Miami has real fans that do real fan things, like showing up early, cheering loudly, and not leaving early.  My oh my. This campaign, which apparently was launched back in October but hasn't caught on in any meaningful way, is really something else.  Despite re-signing all star guard Dwyane Wade and signing all star free agent forward LeBron James and Chris Bosh this summer, and then subsequently laying off its entire ticket sales staff, the Heat have had trouble filling seats, due in part to some uneven play and early-season on-court chemistry issues that have so far left the team trailing behind its huge expectations. This campaign would make sense if the Heat were a brand new expansion team, or if Miami was in an undiscovered civilization that never experienced live basketball. But this team just won an NBA title in 2006.  Demanding that unexcited people be excited about something that apparently doesn't excite them is the definition of unproductive. It also comes off as poor form for the Heat die-hards who get what being an NBA fan is all about and don't need it explained to them on a placard.  What would happen if we reversed this campaign and put it back on the Heat organization from the fan's perspective. Something like...
    Team Up... means understanding your fans, their schedules and their cheering habits.
Team Up... means offering tickets at affordable prices in all areas of the arena. Team Up... means treating long time employees with respect (by continuing to employ them).  Team Up... means trading Bosh for a real big man so that this team does't waste the primes of Wade and James. Only kidding about that last one.  (Sort of.) But seriously, Heat organization, can this campaign before it catches on.

Since: Jul 22, 2010
Posted on: November 13, 2010 10:53 pm

Heat issue instructions for late-arriving fans

These sound alot like the rules my daughter had to follow when she was in kindergarten.  They must think there fan base is stupid!  Just another reason to despise the heat.  Maybe if the give milk and animal crackers to all who arrive early, or make recess (I mean half time) a little longer if they stay in there seats, and act like good boys and girls.  They should have some stupid "reality show" on this team on the WE channel.

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