Blog Entry

Some Thrashers fans having ticket refund issues

Posted on: July 18, 2011 11:10 am
Edited on: July 18, 2011 2:39 pm
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thrashersfansBy: Adam Gretz

There are a number of reasons as to why hockey ultimately failed in Atlanta for a second time.

For one, the team was never a consistent contender, recording just two winning seasons in 11 years, with only one trip to the playoffs (and never winning a postseason game; they were swept in four games in their only appearance). Along with that, just about every star player the team ever had was eventually traded for one reason or another. It's difficult to build a following with a new fan base when the team never wins and struggles to keep its best players.

Those two issues can be traced back to a much larger issue that plagued the organization for much of its existence: ownership. And it doesn't seem to be getting any better even after the team is gone (and, honestly, why would it?).

According to a report from WSBTV in Atlanta over the weekend, some Thrashers fans were having a difficult time getting refunds on their season tickets, which naturally won't be good this upcoming season since the team now calls Winnipeg its home.  Consumer reporter Jim Strickland spoke to one Thrashers fan, Brad Lyons, who was getting "the runaround" in attempting to get his refund.

 From WSBTV:
Strickland discovered gauging the scope of the problem was a hassle too."It's just been one excuse after another. Where's my money at? Where's my refund? It's been well over a month from the time it was guaranteed to be sent back to me," complained fan Brad Lyons. Strickland called Lyons' ticket representative. James Desmond refused comment and hung up the phone. Strickland called back several times and got voicemail from several team officials."I was told, others have had this problem," said Lyons. A second fan told Strickland that he's still waiting for $3,700. Lyons owed less than $200."I don't care. It's my money," he said. Strickland also discovered the team's former owners, Atlanta Spirit LLC, haven't posted an update on the Web for weeks.
The former Thrashers web site links to an article on the Phillips Arena website that informs ticket holders about the potential sale and relocation of the franchise (which has already happened) and that fans can get a complete refund if the Thrashers are not playing the upcoming season in Atlanta (and they're not).

Getting that refund was seemingly easier said than done, as Strickland demonstrated. Shortly after the interview with WSBTV, however, Lyons did receive a phone call from the Thrashers that his check would be available on Monday.

The very fact he had to reach out to the news media to get a refund for games that won't be taking place is more than a little absurd -- and quite a hassle -- and surely adds to the frustration that comes with losing your favorite sports team.

Photo: Getty Images

For more hockey news, rumors and analysis, follow @cbssportsnhl and @agretz on Twitter.

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Category: NHL
Comments
kkjyywlpo
Since: Dec 2, 2011
Posted on: December 16, 2011 5:27 am
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Since: Aug 21, 2006
Posted on: July 20, 2011 9:58 pm
 

Some Thrashers fans having ticket refund issues

This is why the NHL is always going to play fourth fiddle to the other sports leagues.  The NHL needs to refund these fans and turn the screws on whomever to get the money back.  I love hockey its my favorite sport but how can the sport grow if this is allowed to happen to the few die-hard fans in a non-hockey town.  GET ON THE BALL NHL, make sure these fans get their refunds.
What can the NHL do? This is out of their hands. Atlanta Spirit is out of the league. There's nothing the NHL can threaten them with.

Another step in Bettman's quest to destroy hockey has been taken. Good job, Gary. Not only did he expand to a market he had no business in (which is a Bettman speciality. See Florida (X 2), California (X 3), Columbus, Dallas, Carolina and Nashville), but he went back to a market that had already failed with hockey once and is failing with basketball now. Now, fans that tried to support hockey in Atlanta can't get their money back. Anyone think they'll ever support the NHL again? Neither do I. Bettman will destroy the NHL if he is given the chance. The impending 2012 lockout will go a long way towards crippling the NHL for good.
You, sir, are a fool.




Since: Oct 8, 2009
Posted on: July 20, 2011 9:43 am
 

Some Thrashers fans having ticket refund issues

If you want to see the real reason the Thrashers are now the Jets just read this article. These shady former owners of the Atlanta franchise are total slime. It's no wonder why the league wouldn't step in and help them like they did the Phoenix franchise. You screwed these poor fans out of their team. The least you can do is give them their hard-earned money back. I smell a class-action lawsuit coming.



Since: Sep 18, 2006
Posted on: July 19, 2011 1:04 pm
 

Some Thrashers fans having ticket refund issues

AES, your myopia is stunning.  Simply stunning.

While your argument against expansion to GA/FL is valid, your other comments wreak of uninformed garbage.  Other expansions (CA/Dallas, Raleigh)  have been successful not only financially, but by building hockey as a recreational sport in those communities.

TV contracts were 'a joke' simply because fewer people follow the game.  Your bashing of Versus makes no sense; they're owned by Comcast, who paid a LOT more in outbidding ESPN for the rights.

Bettman can be a complete tool, but his power is limited by the Board of Governors.  They got greedy int he 90's, paid the price for it and have learned their lesson.

The union isn't going to settle ANY score - they're making good money with a good stuation going.

You sold yourself short - in spite of your comments to the contrary; you do look far dumber than anyone else who might defend Bettman.



Since: Sep 5, 2006
Posted on: July 19, 2011 12:26 pm
 

Some Thrashers fans having ticket refund issues

If the league is flush with so much cash, why are the Atlanta Thrashers now the Winnipeg Jets? Why can't the league find anyone to buy the Coyotes? And while they're enjoying the "highest-priced" TV deal in hockey history, that's like being the tallest midget in the room. They still use Versus (home of fishing shows and college frisbee tournaments) as their primary vehicle. Their television contracts are a joke compared to the other three major sports. And there is a stumbling block that is cap-related: the cap floor. You better believe the only reason Florida stupidly traded for Campbell was to reach that floor, which they likely can't afford to maintain. As the revenues increase, so does the floor. Therein lies the problem. Bettman has created a system that turns revenue increases into a bad thing for 1/3 of the league. As far as the CBA, I'm far from the only person that thinks a lockout is coming. The Union was anihilated in 2004. Now, they're out to settle the score. Anyone that defends Bettman looks FAR dumber than I could ever hope to.



Since: Jan 31, 2009
Posted on: July 19, 2011 12:06 pm
 

Some Thrashers fans having ticket refund issues

This is why the NHL is always going to play fourth fiddle to the other sports leagues.  The NHL needs to refund these fans and turn the screws on whomever to get the money back.  I love hockey its my favorite sport but how can the sport grow if this is allowed to happen to the few die-hard fans in a non-hockey town.  GET ON THE BALL NHL, make sure these fans get their refunds.



Since: Nov 12, 2007
Posted on: July 19, 2011 11:29 am
 

Some Thrashers fans having ticket refund issues

This is a really bold statement to make during a time when the league is celebrating record profits, record attendance and the highest priced tv deal in hockey history. There will be no lockout in 2012 because there is no hurdle, lockouts are caused by a hurdle (where players and owners will not budge on a single issue), in 2004-2005 it was the cap, but the cap is now in place and has even been risng along with profits. This MIGHT become a hurdle if the league wants to cut the cap in half, but that is not likely and the NHLPA has already agreed in the current CBA to accept a smaller cap if it is linked to profits. The NHL is also the ONLY professional sports leagues to not lag during the recession, even the NFL had to have some layoffs due to the economy. Love or hate Bettman, the league is stronger now that it ever has been. Remember that at one time Philadelphia and Boston were not considered hockey markets either, now both cities are among the most passionate in the NHL and other "Traditional Markets" have had a team and flopped for one reason or another. Minnesota, Winnipeg and Quebec are all "Traditional Hockey Markets" and all flopped on their initial NHL tenures and two are now getting second chances like Atlanta did. You can't define a city based on simply the persona of that city as a hockey market. If you do that, the sport will never grow. Your hatred and bias against Bettman is one thing, but saying that he is out to "Destroy the NHL" just makes you look dumb.



Since: Nov 12, 2007
Posted on: July 19, 2011 11:28 am
 

Some Thrashers fans having ticket refund issues

This is a really bold statement to make during a time when the league is celebrating record profits, record attendance and the highest priced tv deal in hockey history. There will be no lockout in 2012 because there is no hurdle, lockouts are caused by a hurdle (where players and owners will not budge on a single issue), in 2004-2005 it was the cap, but the cap is now in place and has even been risng along with profits. This MIGHT become a hurdle if the league wants to cut the cap in half, but that is not likely and the NHLPA has already agreed in the current CBA to accept a smaller cap if it is linked to profits. The NHL is also the ONLY professional sports leagues to not lag during the recession, even the NFL had to have some layoffs due to the economy. Love or hate Bettman, the league is stronger now that it ever has been. Remember that at one time Philadelphia and Boston were not considered hockey markets either, now both cities are among the most passionate in the NHL and other "Traditional Markets" have had a team and flopped for one reason or another. Minnesota, Winnipeg and Quebec are all "Traditional Hockey Markets" and all flopped on their initial NHL tenures and two are now getting second chances like Atlanta did. You can't define a city based on simply the persona of that city as a hockey market. If you do that, the sport will never grow. Your hatred and bias against Bettman is one thing, but saying that he is out to "Destroy the NHL" just makes you look dumb.



Since: Aug 22, 2007
Posted on: July 19, 2011 11:20 am
 

Some Thrashers fans having ticket refund issues

Sad to see the sign above.  Shows that some people did care, they just lived in a place where not enough people did.  Sad to see some diehard fans losing a team.  I know I'd be crushed if my city ever lost our team, especially considering I just had to swallow seeing a city 5x the size of mine, fail to sell as many seats the year they win the cup....sometimes it's not fair.  My heart goes to those that really care about the game



Since: Sep 5, 2006
Posted on: July 19, 2011 11:05 am
 

Some Thrashers fans having ticket refund issues

Another step in Bettman's quest to destroy hockey has been taken. Good job, Gary. Not only did he expand to a market he had no business in (which is a Bettman speciality. See Florida (X 2), California (X 3), Columbus, Dallas, Carolina and Nashville), but he went back to a market that had already failed with hockey once and is failing with basketball now. Now, fans that tried to support hockey in Atlanta can't get their money back. Anyone think they'll ever support the NHL again? Neither do I. Bettman will destroy the NHL if he is given the chance. The impending 2012 lockout will go a long way towards crippling the NHL for good. 



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