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Blog Entry

I harassed a CBS Admin

Posted on: January 23, 2009 3:10 pm
Edited on: January 23, 2009 3:14 pm
 

Let's see.  What is the best course of action in case a customer complains about her problem not being resolved and asking for specific action?

a.) Apologize and do what the customer asked.

b.) Further insult the customer and tell her that her not being satisfied with the answer is "borderline harassment". 

The choice is obvious: b.  At least that is what Rose A. wants me to believe.

Congratulations, CBS, Rose. A is your hero.  The problem is obviously not the trolls - it is me.

I think those people who have told me to just give up and move to another site are right.

Below is my correspondence with Rose.A.  Note that the original request was about the customer support received and a request for implementing self-protection features.  The actual warnings have been taken care of.  But the rest of the message was not, and I still have not received a response from the admins on it.

Also note that I have received help and support from the moderators who have forwarded my issues to the proper places and have apologized and sympathized with me.  However, this isn't their job, and I should be able to get through regular help channels without being accused of harassment myself.

 

Discussion Thread
 Response (Rose A.)     01/23/2009 02:27 PM
Thank you for your email.

Please understand that disagreements, differences of opinion and rivalries will exist on a Sports message board. For a stalking allegation to be considered, certain factors must be present: threats of violence, knowledge of your information not publicly available. If you feel physically threatened by another individual on our boards, please contact your local authorities.

Please bear in mind that this is a free form of entertainment provided by our web site. We have answered your questions and requests, we have also taken care of the issues that you had brought to our attention. If you take a look at your warnings page, you will notice your requests were processed as they were being received. Please also note, that the form of communication that you have been sending us, are now starting to borderline harassment towards us.

Have a great weekend and please continue to enjoy the message boards.
 
 Customer     01/23/2009 01:25 PM
Dear Rose,

The issue is not solved. There are several further actions to be taken. I was looking for the following actions:

1. An apology for having been subjected to sexual harassment on your site.

2. An acknowledgement that sexual harassment is not something CBS supports and will do something about it.

3. An indication that the problem has been noted and the suggestion for implementing an ignore list and profanity filter has been forwarded to your development team.

4. A personal apology from you for the condescending treatment I have received.

I want you to forward this communication to a supervisor.

Best regards.
 
 Response (Rose A.)     01/23/2009 12:59 PM
Thank you for your correspondence and your interest in our Community.

We have investigated the issue raised in your prior correspondence and have determined that no further action is required. Therefore, this case has been closed and this matter considered resolved. Any further claims regarding this matter will be archived, but no further action will be taken.

Have a great day.
 
 Customer     01/23/2009 12:43 PM
This is not solved. Don't mark it solved. I want a response. And I will find the right person.

You should be apologizing, not upsetting me more.
 
 Customer     01/23/2009 11:12 AM
How is this solved exactly? I have not received a response.

Thank you for your attention.

Best Regards.
 
 Customer     01/22/2009 06:27 PM

Feedback: I have been sexually harassed on this site now for two days by different trolls. The admin response is late, condescending and inappropriate. I have lost my warning privileges because of bogus warnings by the trolls, and I cannot warn them now for the sexually explicit content. Ironically, they have followed me and posted their filth on the feedback message board, where I posted in hopes of getting some admin response. None. Just more trolls.

Please do something and implement features to be able to block trolls, and remove the ridiculous warning system. I am appalled and feel horrible, and I have been mistreated by your admin staff.

Regards,

 

Comments

Since: Dec 17, 2007
Posted on: January 26, 2009 1:42 pm
 

I harassed a CBS Admin

I had problems with Rose A. too. Aha.




Since: Feb 28, 2007
Posted on: January 24, 2009 2:29 pm
 

I harassed a CBS Admin

Senior Beaver, thank you for bumping my blog.

Rose is absolutely right; I am very sorry that I caused her mental anguish by my insistance that she do her job. It was wrong for me to assume that she is paid to make sure that my concerns are addressed and forwarded to the right department. 

I am a bone-headed numbskull to continue to harass this site with my posting, and disrupting the enjoyment of thoughtful discussions promoted by quality posters like yourself.

I realize this site is set up for posters like yourself and not pesky harassers like me.  Please, continue taking over your rightful place.




Since: Jan 24, 2009
Posted on: January 24, 2009 2:00 pm
 

I harassed a CBS Admin

geze the beave, shut the hell up.  You read like a troll, harrassing Rose, good job.




Since: Jan 15, 2009
Posted on: January 24, 2009 9:21 am
 

I harassed a CBS Admin

I love how you cry babies keep crying instead of leaving knowing damn well you'll be "trolled" while you are on your rant. You all just want attention, you'd leave if it was so fucking awful. I know if I was raped or mugged or whatever you claim has happened to you I wouldn't keep returning to where the perpetrators are.




Since: Jan 17, 2008
Posted on: January 23, 2009 10:25 pm
 

I harassed a CBS Admin

You know, it is just a rivalry and a difference of opinion to call a lady an Ugly ... and a prostitute, a bag of ...., and anything else for that matter...

I understand the stance of the CBS admins now.... They are worthless.... Might as well find our own place that doesn't expect any civility out of a bunch of corporate bastards...




Since: Jan 30, 2008
Posted on: January 23, 2009 6:54 pm
 

I harassed a CBS Admin

lol hehe grow up




Since: Feb 28, 2007
Posted on: January 23, 2009 6:39 pm
 

I harassed a CBS Admin

I feel your pain. I know what it is like to be insulted and stalked by others it it a shame what I see posted on here. Sometimes I think should I leave and let them win or stay and fight it out. I stay and fight the fight but with no support. Thank you for that.  I certainly feel like I have been singled out for even mentioning that there should be protections against harassment on this site.  

I feel like i am fighting windmills. I am stating the obvious and I am being looked at as an obnoxious person trying to shake up the status quo.

 



HarryBallafonte
Since: Jan 23, 2009
Posted on: January 23, 2009 6:08 pm
This comment has been removed.

Post Deleted by Administrator




Since: Nov 29, 2008
Posted on: January 23, 2009 6:07 pm
 

I harassed a CBS Admin

Wizardking, I'm sorry, but you did violate the Terms of Service, and if CBS is going to ban other users for using profanity, then why sould they lift your warnings? It's true, if it wasn't for the trolls, no one would have warned you, but remember, never argue with fools. TOnlookers might not be able to tell the difference.

Gezemice, keep in mind that the recent url switch gave the site quite a bit more traffic, and most of the admins are currently doing all they can to keep the site up and running. Does this warrant Rose A's responses? No, but she's probably just grumpy about the overload of traffic.  The people in government welfare are overworked and therefore grumpy as hell about the people who keep filing into the unemployment line. Bedides, PsychoT has apparently seen the light, and most of the other trolls are gone. It would be nice if they set up a better system for when/if this happens again, but right now, all we can do is just talk on the boards.




Since: Feb 28, 2007
Posted on: January 23, 2009 5:35 pm
 

I harassed a CBS Admin

 

What Rose A,. is trying to say here is, "Listen, I'm tired of actually having to do something, because I'm use to doing absolutely nothing. Leave me alone and let me return to my slumber in my "I heart Trolls" themed office." The nerve of some people! Poor Rose A.

 

I know.  I am such an annoying pest.  I post on this site.  That alone should be considered stalking.



The views expressed in this blog are solely those of the author and do not reflect the views of CBS Sports or CBSSports.com