“I pretty much just filled out the survey and kinda wrote a little bit about how it's frustrating to spend the money and go see [Rockies] teams that are constantly struggling all the time,” said Ferguson.
Two days later, he found out his comments did not go unnoticed. Ferguson received a reply in his inbox simply stating, “If product and experience that bad don't come!”… signed owner, chairman, and CEO of the Colorado Rockies Dick Monfort.
On a certain level, Monfort's right -- if the on-field performance of a team is likely to disappoint, then don't show up. (The Rockies of late are indeed likely to disappoint.) On another level, though, this is pretty bad customer relations. If you're too thin-skinned to muster up a polite boilerplate response, then perhaps you should leave customer-feedback detail to an intern.
If it's any consolation to Mr. Monfort, then I'm guessing that some fans will be following his sage counsel absent any improvement in the team.
(Wink of CBS eye: Hardball Talk)