Here are some common frequently asked questions (FAQs) regarding the wireless alert service.

REGISTRATION
What is the "PIN number" referred to on the alert service registration pages?
How can I retrieve my user password if I forget it?
How can I change my user password?
How can I change my email address or user name?

BILLING
Is there a charge for receiving SMS and MMS messages via the wireless alert service?
How will I be billed for the wireless alert service?

ALERT OVERVIEW
What types of messages will I receive on my mobile phone from the wireless alert service?
What time will alerts be sent out each day?
How will my mobile phone tell me that I have received a SMS or MMS message?
How do I cancel my subscription?

BILLING
How can I get help with answering questions about my service?
How do I know if my mobile phone and wireless carrier support SMS and MMS messaging?

TROUBLESHOOTING
Why am I not seeing SMS or MMS content on my mobile phone?
If my phone is turned off or I am on a call will I still receive wireless alerts?

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REGISTRATION
What is the "PIN number" referred to on the alert service registration pages?
We send a "PIN" to your mobile phone after you enter your phone number on the alert service registration page. This is to test to make sure that your mobile phone has text messaging capabilities and to enable you to confirm your subscription to the alert service. You must enter the "PIN" that you receive on your mobile phone into the registration form available via the alert service registration page of the web site to complete your registration and activate the service.
Why do I have to enter the "PIN Number?"

The PIN Number confirms your subscription to the alert service and helps prevent someone else from signing you up for the service. We can not activate the service until you enter the "PIN" Number.

How can I retrieve my user password if I forget it?
To retrieve your password, click here.

How can I change my user password?
You can update or change your password here.

How can I change my email address or username?
You can't change your username, but you can change your email address here.



BILLING
Is there a charge for receiving SMS and MMS messages via the wireless alert service?
We charge you a monthly fee to send you wireless alerts as stated on the alert service registration page. Your wireless carrier may also charge you a fee, in addition to the monthly price of wireless service, for use of SMS and MMS. Please check with your wireless carrier to find out what additional charges may apply.

How will I be billed for the wireless alert service?
Charges for the wireless alert service will appear on the billing statement you receive from your wireless carrier.



ALERT OVERVIEW
What types of messages will I receive on my mobile phone from the wireless alert service?
You may receive text messages via SMS or Short Message Service technology and messages containing multimedia content such as photographs and video clips via MMS or Multimedia Message Service technology. SMS and MMS technology allow you to receive messages on your mobile phone as long as you are located in your wireless carrier's digital coverage area and your mobile phone and wireless carrier support the messaging technologies.

What time will alerts be sent out each day?
Alerts will be sent out from 8 AM to 7 PM Pacific Time depending on when news occurs.

How will my mobile phone tell me that I have received a SMS or MMS message?
Please check with your wireless carrier for specific instructions on how your mobile phone communicates that a message has been received. Many phones beep and display an icon to indicate the receipt of a message.

How do I cancel my subscription?
To cancel your alerts subscription at any time, please text us at 99888 or reply in the form of an SMS message to an alert you have received with the keyword STOP.



SUPPORT
How can I get help with answering questions about my service?
For help, please send an email to wirelessalerts@cbs.com or call 1-800-915-9892 to speak to a customer care representative.



TROUBLESHOOTING
How do I know if my mobile phone and wireless carrier support SMS and MMS messaging?
Call your wireless carrier or visit their web site to see if the technology is supported.

Why am I not seeing SMS or MMS content on my mobile phone?
Your phone may not have SMS or MMS capabilities. Contact your wireless carrier for more information regarding the capabilities of your mobile phone.
If your phone is SMS and MMS capable and content can not be viewed, memory within your mobile phone may be full and your mobile phone may be unable to store a received message for viewing. Clean out your inbox by erasing old messages. This should free up storage space for content on your mobile phone.

If my phone is turned off or I am on a call will I still receive wireless alerts?
Please check with your wireless carrier for information on your mobile phone's ability to capture SMS and MMS messages received while the mobile phone is turned off or while you are on a call.